When configuring MobileMe, it is very important you replace all sync info on MobileMe with sync info from "this computer". Users who have configured MobileMe this way have not experienced a change in Sync.

When you replace all sync info on this computer with sync info from MobileMe, users are experiencing difficulty syncing as this option changes the synchronization process.
We are looking into this issue but at this point, there is no other information available.

Again, it is always recommended you have up-to-date backups of your data as you are introducing a new element to your environment.

This message has been edited. Last edited by: Michael Clark,

Dear James

Since I found your – quite well hidden – alert too late: Is there at least a forecast about the timeframe needed to offer a fix? Guess quite a lot of other people heavily depend on functioning synch services

Pat

Hey Pat,

At this point, we are still working on a solution for those users. I will update this thread as soon as the information becomes available.

Can you tell me how to do this specifically?

I look in MobileMe set up and there is no option to "sync with this computer" - where do I specifically go to set up things this way?

Thanks - David

PS - looks like DayliteTouch has been delayed till early 2009 - but my question is will it provide a similar service to MobileMe?

Hey Guys,

So assuming your account has already been created, this option is available in your system preferences under Mobile Me.

In the sync preferences for Mobile Me, in Advanced, you can reset your sync data. It asks you if you want to replace all sync info on Mobile Me with sync info from "this computer" or replace all sync info on this computer with sync info from Mobile Me.

For users who already selected replace all sync info on this computer with sync info from Mobile Me, this has not been tested but based on what I have read on the preferences, resetting the sync data and applying the correct settings should re-establish the sync.

As for Daylite Touch, there is no current update on the feature set for Touch. For up to date information, please sign up on the Daylite Touch Page.

If I replace the sync information on the phone with info from "this computer" everytime I sync, then won't I overwrite any changes made in the field on the phone between syncs?

quote:

If I replace the sync information on the phone with info from "this computer" everytime I sync, then won't I overwrite any changes made in the field on the phone between syncs?

I am interested in an answer to this question as well.

Yes but changes you make in the field from your phone will be added to your data cloud (MobileMe) and then on to the computer. In this way the data stays synchronised together.
e.g if I add an appointment on my phone it is usually in Daylite within minuted via mobileMe. The data is on the computer then.
The problem with replacing data on your computer with data from MobileME is that if you delete a contact in AB on your computer, MobileMe will then put it back again.
If you replace data on MobileMe with data on your computer then this should not happen.

It works very well once set up but the direction of data flow is important certainly if you had data on MobilME in the first place. Not such an issue if your AB and MobileMe are blank at the beginning of the process.
I favour the method referred to some time ago by another contributer - "the nuke and pave" approach.
Basically get your contacts out of AB into Daylite and iCal by import and then delete the contents of AB and iCal (making sure the direction is overwrite data on MobileMe).
Then turn on synchronising and start to synchronise a few contacts at a time by putting them in the sync list.
Satisfy yourself that it is working as expected and the do the rest.
I would also recommend using the "Daylite Group" especially if you have other data in AB. But not essential.

My comments at least - they may be helpful?

If I activate MobileMe on my iPhone and computer, do I still need to sync my iPhone through iTunes?

im really having trouble with mobile me and daylite sync and this is very important to us.

i dont want to get too far in to daylite and have to delete any contacts from daylite as some contacts are already associated with projects and if i remove them then they will be gone from the project even if i re-add them...


what is the best way to use sync with my setup?


i have multiple computers and iphones using the same mobileme account.
it has worked fine for years. i update something on my iphone or mac,
and th rest of our users see changes and vice versa.

recently i started syncing daylite with address book and after a day or so
i got bad errors on my macs about sync and having to reset everything.

i then reset sync from my laptop and overwrote everything on mobileme from there.
i then on my mac imac (daylite server) overwrote my existing data on computer wiht
data from mobileme.

i realize now that that might have been my downfall, but why did it get corrupt to start with?

daylite hasnt synced since then.

i tried overwriting mobileme data with data from imac, then syncing from daylite as well,
but no luck, still shows friday as my last sync date.

whats the best way to fix this?

once fixed,
if i leave my imac running with daylite running,
will it constantly update with mobileme ?
it there a session timeout if i leave daylite runnning
and dont access it for a while?

whats the best way to ensure my mobileme data gets in to daylite asap,
and all the time.

im pretty sure i should only have one of my daylite machines
syncing with mobileme, and not all of my machines.


i hope some of that made sense,
and i hope we can find a good solution for this.

its really important to have all contacts in both places
so when clients call us on iphone,
we know who is calling via contact info.


thanks

I just had the same issues and had to reset both my Imac and Macbook with MobileMe to get them to work. I am hesitant to start 3.9 again until I know how what the issue is.

ok so in attempt to fix this myself . .

i did the following:

in address book i made a new smart folder with my most recent contacts (since my last sync with daylite)

i then exported those in to a vcard
i also backed up my entire address book in case this failed.

i then went to user-library - application support - address book
and deleted address book

i then opened isync and went in to prefs and RESET SYNC HISTORY

i then went in to mobile me prefs and advanced and RESET SYNC
i only chose to reset address book cause thats all im trying to sync with daylite . .
i chose to overwrite mobile me (so now mobile me is zero'd out when it comes to contacts)
it also asked me what i wanted to do for calendar so i had calendars also overwrite mobileme.

i then went in to daylite,
and reset sync , it then proceeded to overwrite the entire address book from daylite,
took like 10 minutes, and we seem to be good.

i added contacts in address book and they instantly udpdated in daylite,
now the real test is what happens when my other macs start syncing with mobileme again . .

lets see what happens . .
one thing i learned,
my main machine, the server,
must overwrite mobile me . .

just make sure to keep track of all recent contacts you enter for the next few weeks
as new contacts are the most to get lost . .

ill update soon when i sync my other macs . . and iphones.

Yikes! I just came off Contactizer because it had issues categorizing my multiple ical entries.
(I have valuable ical data/notes/info dating back to 1995). My sync with Contactizer works fine with MobileMe. But I didn't like the issues I had, so I decided to go with a more professional applications based on macworld reviews.

I decided to stop by the forums to see what current users are talking about. I am amazed at the
lack of urgency from Marketcircle, and note the title "ALERT: Mobileme affecting Daylite's Sync Services support"???

Well MobileMe Sync didn't always work, but it works excellent now across my many macbooks and MBP's
so I think it should read "ALERT: CRITICAL Daylite's new 3.9 has problems with MobileMe sync".

I think this made up my mind right here and now. Sure wish we still had ACT for Mac.
seems CRM options from Daylite, Contactizer, NOW, SOHO, is a mess for Mac. I finally was
able to move completely to Mac's and now I have to install Parallels and Win XP to run a CRM
package that works without HUGE problems with critical services. At least Windows runs faster
on my MBP with parallels, than it does native. That alone does not bring any joy to this Mac lover that needs a decent CRM application. (

Have you actually tried using Daylite?
Have you experienced any difficulties for yourself?
Do you think you have given Daylite enough of a chance?

I for one do not have any problems synching Daylite with MobileMe and actually find Daylite to be a decent CRM application.

Perhaps if you give a go you might find the same.
It would certainly be better than messing about with parallels.

No I have not Bill, however I can read quite well and it is clear that
I will have issues.

I have two MacBooks, a Macbook pro, and two Iphone 3G's that all sync with
the same MobileMe account data. As I noted, my ical data dates back to meetings
and projects, contacts to 1995. THe data is valuable. I have it backed up, and
a full disk image. But I am looking to install, have it sync and just work.

I have tried several programs now from simple "Relationship" to CRM4MAC,
Contactizer, and spent hours with them before I had to do full restores
and dump them. I have lost a full week of man days, and I don't want to
start a Windows vs Mac war as I am no Windows fan at all, but I have never
had four programs in the same Genre not function properly on Windows.

I am reading an issue here with sync with multiple Macbooks, and devices,
all of which I have. Reading the "tidbits" I didn't get a clear understanding of
what the issue is, but suspect there is a sync problem. Some people are unsure
of "sync order" requirements, and I see slow response from support in the time
stamps, and what I consider a severe problem, is getting little attention
from support. On other sites for the above named competition, several people
moved away from Marketcircle complaining about poor support. I spent a lot of
time trying to get their products to work, and hence much time reading in the
forums. More than a "few" said the support for Daylite is slow and poor. Timestamps
seem to support their statements.

Before I install Daylite I would like to see:

1. The Slowness bug introduced found and resolved. (To date based on the thread, it seems to be getting no cycles. perhaps it was resolved and the thread is old??)

2. Like to understand what the sync relationships are so I can avoid running in to the same problems
these very patient folks did.

The above are known, documented problems of what I consider "deal killer severity". I won't
install the known badly broken software until 1 and 2 are met and I do not believe this
is unreasonable. I want to be a customer very badly, but I have to know it works and my
data is safe if I follow best practice backup methods.

best Regards,
Mark

BTW, Contactizer was the better of the ones I worked with IMHO. However they have
a significant bug impacting almost 45-50% of my ical entries, disassociating the
"All Day" and "Recurring" events with the original ical calendar. That is a major issue
as I estimate it would take 2+ man weeks to fix them all by hand. Response on support
has been very slow as well. Where this leaves me right now is badly in need of a professional
CRM application for the MAC. I am looking at SAAS based CRM now. Web based, more expensive,
but at this point I will take anything that I know works. I would Love to have the answers for 1 and 2 above so I can purchase multiple copies of Daylite as my solution. But rather start my voyage with no known big holes in the ships hull.

Cheers