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Apprentice
Posted
In my contacts list in Daylite, I've got lots of company contacts and ALL show up in the list as "No Name" until I click on them. Inside the contact entry, it shows that it's linked to an Organization by its correct name showing as a Participant that has the company's name.

Somehow this also bleeds over to my Address Book app when I sync. Over there, I now have several duplicate contacts for each company, one as an organization and one as a contact, and only the contact version has all the contact info and notes in it.

1) Am I doing something wrong here, or is it supposed to work this way?
2) What's going on in Address Book and how do I fix it?
3) What do I do with these "No Name" contacts?
 
Posts: 18 | Registered: September 24, 2007Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
Posted Hide Post
OK ..... discuss!
 
Posts: 18 | Registered: September 24, 2007Reply With QuoteEdit or Delete MessageReport This Post
Veteran
Picture of Howard
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Do you think you could post a screen shot? It's a little hard to visualize.


Regards,

Howard
 
Posts: 915 | Registered: June 18, 2006Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
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Posts: 18 | Registered: September 24, 2007Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
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Posts: 18 | Registered: September 24, 2007Reply With QuoteEdit or Delete MessageReport This Post
Veteran
Picture of Howard
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Sorry to be a pain, but could you double click one of those "No Name" contacts and post a screen shot of the edit card? Thanks.


Regards,

Howard
 
Posts: 915 | Registered: June 18, 2006Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
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In putting together these screen shots, I found something else unsettling.

I have duplicate "No Name" contacts -- some are linked to a Participant Organization and others are not. Below I show you two different, both for my local Best Buy, one being linked to the Best Buy Participant Organization record (so at least I have some clue what that phone number even goes to) and one with the same info but no Participant link, making it essentially a useless record

Here you go:

http://homepage.mac.com/lawyervon/bestbuycontact.jpg


http://homepage.mac.com/lawyervon/bestbuynoparticipant.jpg

 
Posts: 18 | Registered: September 24, 2007Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
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Looking a little closer, there are 5 of these unlinked contacts, and they actually synced over as "No Name" to Address Book.
 
Posts: 18 | Registered: September 24, 2007Reply With QuoteEdit or Delete MessageReport This Post
Veteran
Picture of Howard
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Hi,

Well this is very interesting. There are 2 possibilities that come to mind. The first, which I can't help with, is that there is a serious bug or anomaly in your installation that would require the engineers at Marketcircle to help.

The other, and perhaps more likely, is some misunderstanding of how to create contacts and organizations. Do you have any idea of how these contacts were created? From what I see on the contact cards, they are being correctly represented as "No Name" in the lists because they don't actually have a name. I'm wondering how they came to be. Can you shed some light on that question?

If you delete them, do they simply return to the list?

Thanks.


Regards,

Howard
 
Posts: 915 | Registered: June 18, 2006Reply With QuoteEdit or Delete MessageReport This Post
Veteran
Picture of Howard
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One more question. When did you first notice them? Was it right after your first sync with Addressbook? Do you remember trying to create contacts for Best Buy?


Regards,

Howard
 
Posts: 915 | Registered: June 18, 2006Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
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When you're talking about deleting them to see if they disappear, are you talking about the "No Names" that aren't linked to anything? And are you talking about deleting them in Address Book or Daylite or both?
 
Posts: 18 | Registered: September 24, 2007Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
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Almost all of my contacts came from my initial sync wit Address Book.
 
Posts: 18 | Registered: September 24, 2007Reply With QuoteEdit or Delete MessageReport This Post
Veteran
Picture of Howard
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That's interesting. So you didn't create them on purpose for any reason (now obvious).

I would try deleting them from addressbook and see if they are then deleted from Daylite. Perhaps it's a one time anomaly that won't return. These no name contacts are of no use anyway, are they?


Regards,

Howard
 
Posts: 915 | Registered: June 18, 2006Reply With QuoteEdit or Delete MessageReport This Post
Veteran
Picture of Howard
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To clarify - yes I mean to delete the "no name" contacts in addressbook.


Regards,

Howard
 
Posts: 915 | Registered: June 18, 2006Reply With QuoteEdit or Delete MessageReport This Post
Veteran
Picture of Howard
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Oh please do a backup of both databases first, just in case!


Regards,

Howard
 
Posts: 915 | Registered: June 18, 2006Reply With QuoteEdit or Delete MessageReport This Post
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