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Apprentice
Posted
Since I upgraded to version 3.7.4 on OS X 10.5.4. the sync to iCal and Addressbook is broken. Even resetting and turning sync of and on don't fix it, no appointments or contacts get synced.

Any idea?
 
Posts: 8 | Registered: January 09, 2007Reply With QuoteEdit or Delete MessageReport This Post
Journeyman
Picture of James S
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Hi Wolfgang,

Can you give me a few details about your set up? Are you using Mobile Me?


James Spencer
Marketcircle Sales
jspencer@marketcircle.com

phone: +1 (888) 287-9186 option 1
fax: +1 (905) 248-3101


 
Posts: 87 | Location: Toronto, Canada | Registered: December 17, 2007Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
Posted Hide Post
Hi,

It seems to be a Mobile Me related issue.
The following configurations give different sync results with the same database DL 3.7.4 (build 1598)

No sync: Macbook OsX 10.5.4, upgraded to Mobile Me
No sync: iMac G5, OsX server 10.5.4, upgraded to Mobile Me
Sync works: iMac 2007, OsX 10.5.4, no Mobile Me
Sync works: iMac 2007, OsX 10.5.3, no Mobile Me

Thanks, Wolfgang
 
Posts: 8 | Registered: January 09, 2007Reply With QuoteEdit or Delete MessageReport This Post
Journeyman
Picture of James S
Posted Hide Post
Hey Wolfgang,

When configuring MobileMe, you want to replace all sync info on MobileMe with sync info from "this computer".

When you replace all sync info on this computer with sync info from MobileMe, users are experiencing difficulty syncing as this option changes the synchronization process. We are looking into this issue but at this point, there is no other information available.

Please ensure when configuring MobileMe you replace all sync info on MobileMe with sync info from "this computer".


James Spencer
Marketcircle Sales
jspencer@marketcircle.com

phone: +1 (888) 287-9186 option 1
fax: +1 (905) 248-3101


 
Posts: 87 | Location: Toronto, Canada | Registered: December 17, 2007Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
Posted Hide Post
Can you undo the MobileMe installation and reinstall correctly to get DL sync working again, or do I need to re-install OSX?

Thanks, Wolfgang
 
Posts: 8 | Registered: January 09, 2007Reply With QuoteEdit or Delete MessageReport This Post
Journeyman
Picture of James S
Posted Hide Post
Hey Wolfgang,

At this point, we are still working on a solution for those users. I will update this thread as soon as the information becomes available.


James Spencer
Marketcircle Sales
jspencer@marketcircle.com

phone: +1 (888) 287-9186 option 1
fax: +1 (905) 248-3101


 
Posts: 87 | Location: Toronto, Canada | Registered: December 17, 2007Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
Posted Hide Post
hi.
I'm having trouble figuring out where exactly (or when) one can set the sync settings to use sync information from this computer.
Right now, I have MobileMe set only to sync manually, so I have not yet done a sync or set up a device.
Thanks,
Andrew
 
Posts: 21 | Registered: May 23, 2007Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
Posted Hide Post
How specifically do you do this?

When configuring MobileMe in my general preferences there seems to be no choice to "sync from this computer"? Where do you do this? Please advise - anyone!

When configuring MobileMe, you want to replace all sync info on MobileMe with sync info from "this computer".
 
Posts: 13 | Location: Columbia, MD | Registered: May 20, 2008Reply With QuoteEdit or Delete MessageReport This Post
Journeyman
Picture of James S
Posted Hide Post
Hey Guys,

So assuming your account has already been created, this option is available in your system preferences under Mobile Me.

In the sync preferences for Mobile Me, in Advanced, you can reset your sync data. It asks you if you want to replace all sync info on Mobile Me with sync info from "this computer" or replace all sync info on this computer with sync info from Mobile Me.

For users who already selected replace all sync info on this computer with sync info from Mobile Me, this has not been tested but based on what I have read on the preferences, resetting the sync data and applying the correct settings should reestablish the sync.

This message has been edited. Last edited by: James S,


James Spencer
Marketcircle Sales
jspencer@marketcircle.com

phone: +1 (888) 287-9186 option 1
fax: +1 (905) 248-3101


 
Posts: 87 | Location: Toronto, Canada | Registered: December 17, 2007Reply With QuoteEdit or Delete MessageReport This Post
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