I just started to work with Daylite and syncing is driving me crazy.

After Daylite aborted the intial syncing and told me that I have too many contacts in my Address Book (I have ca. 3.300 contacts), I moved my most important contact to a newly created Daylite folder in my Address Book for syncing.

One third of the contacts in the Daylite folder are marked as company, but those include always the name of the contact person.

When I sync the contacts in the Daylite folder, Daylite is ripping those addresses apart, sometimes the wrong way. Afterwards I have I have the contacts in the Person folder and in the Organization folder, but often this problem has server errors, like creating only an organization and deleting the contact person
For example an address is only included in the organization - this would of course cause great trouble for future mailings).

As a result I had 70 company address more after syncing with Daylite which where than resynced with my Apple Address Book. Now Address Book is bloated with 70 useless organization addresses, because they do not include the contact person.

How can I solve this problem?

Ferdinand

PS: Hopefully there will be a solution soon since the trial period is expiring in 5 days and we can´t move to daylite without a solution...

This message has been edited. Last edited by: Ferdinand,

Hi,

same here - except a bit worse: We are running a quite stable combination of Apple native apps and Blackberry devices.

Now that Daylite is in the game, all 1800 contacts are regularely re-written by Daylite with some fields empty and then re-written by Apple with the same fiels filled with other content (type="person" vs. type=empty...), then re-written by Blackberry with whatever...

I suppose that's due to the fact that some fields simply don't exist in one of the 3 systems. BUT: What the hell is so complicated about sticking to an existing scheme??? Blackberry and Apple are working fine with MissingSync. Why the hell can't Daylite just integrate with those standards???

The result is that every day in my testing period so far all contacts are re-synced via .mac which takes really a lot of time and I have to solve sync conflicts every single time.

The splitting between companies and names is about the same. BB does not support Firms without Names. So there is troublie all the time.

Why is this necessary???

I hope to get answers soon, otherwise Daylite goes down the "too smart for the real world"-drain for delivering over-intelligent solutions instead of just doing the job.

Any perspectives from Marketcircle coming in on this?

best,
Andreas Rathammer.

Hi,
too bad to hear about your even worse experience.
Also I am wondering what causes to have such big problems with syncing contacts.

Acutally we are using Plaxo.com to sync our contacts between one iMac and two Windows PCs and Plaxo syncs them without any glitch in a few seconds. Even an initial syncing of our 3.300 contacts takes about 60 seconds.
Luckily Plaxo offers an online backup of our contacts and therefore it took me only a few seconds to reset the failed Daylite syncing.

PS: Daylite is currently working only on computer and it is only syncing with the local Address Book.

This message has been edited. Last edited by: Ferdinand,

Just an idea, could it be that Daylite has problems with my Address Book, because I run Leopoard in German?

yes, language problem could be an explanation - I am running 10.5.4 in German also.

But: This morning I had 16 sync conflicts - every one about main address positions: trying to change the main adress to the fax number etc.

I would not know any reason whatsoever for this. Last time I opened Addressbook was on friday - and now (monday) I have all those changes.

That's ridiculous.

And no one at marketcircle seems to care.

Strange.

If Daylite has problems syncing with non-English applications (and almost probably with languages which use double-byte letters like German and Japanese), they just should put a not on their website, that non-English customers should note use the software. This would spare us users from hours of trouble.

This message has been edited. Last edited by: Ferdinand,

@Ferdinand If you haven't already, I would suggest you contact DL support. In my experience they are very responsive and should be able to a) answer your questions and b) resolve the problem if it's doable. Just a suggestion. Good luck.:-)

quote:

Originally posted by Rathammer:
yes, language problem could be an explanation - I am running 10.5.4 in German also.

But: This morning I had 16 sync conflicts - every one about main address positions: trying to change the main adress to the fax number etc.

I would not know any reason whatsoever for this. Last time I opened Addressbook was on friday - and now (monday) I have all those changes.

That's ridiculous.

And no one at marketcircle seems to care.

Strange.

quote:

Originally posted by Ferdinand:
If Daylite has problems syncing with non-English applications (and almost probably with languages which use double-byte letters like German and Japanese), they just should put a not on their website, that non-English customers should note use the software. This would spare us users from hours of trouble.

You seem to be making assumptions here. Daylite will handle other character sets, as long as the database is set up properly (which it likely is in your case, otherwise you would've seen other issues in your data long ago).

In order to diagnose any issues, we need some detailed information; unfortunately the forums aren't always adequate since we'll usually need things like logs and sometimes copies of databases, details of your operation system and setup; such data cannot be easily exchanged here. If the issue is involved, then I suggest that you contact our Support team, as JRP suggested, and provide as much detail on your setup as possible (OS version, if you're syncing with devices, with .Mac/MobileMe, etc.). You can find contact information on our Support page.