Symptoms: the application crashes when using it; the crashes are not consistent and seem to occur at random.

Probable causes:

• an Application Enhancer (APE) is installed
• a utility called ShapeShifter is installed
• a utility called SteerMouse is installed
• You have VoiceOver enabled.
• You have an old version of Logitech Control Center installed.

Solutions:

• if APE is installed, we recommend disabling it for the application; this can be done from the APE System Preferences; simply remove the application from the APE's list of applications to 'enhance' (please review this article for details).
  
• if ShapeShifter is installed, disable it and see if the crashes stop.
  
• if SteerMouse is installed, disable it for the application through the SteerMouse System Preferences, or disable SteerMouse by going into the Universal Access System Preference, and unchecking the option 'Enable access for assistive devices'
  
• If VoiceOver is enabled (this is indicated by a black border around controls), disable it from the System Preferences, under Universal Access, Seeing tab.
  
• If you have the Logitech Control Center, please download a more recent version here, (or uninstall it using the uninstaller included in the download).

If you do not have these applications/utilities installed, please be sure to send in the crash reports generated and describe the operations you performed leading up to the crash so that we can investigate the cause.

This message has been edited. Last edited by: Sebastien,