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Daylite
Troubleshooting
I was about to spend a couple of thousand with you thenthis happened.|
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Apprentice |
Overall I am very impressed with the trial. Up until now we have only been running locally.
Today I shared my database with two other collegues on the same network and added them as users. We are new coverts to Apple and our imacs are about 10 days old. We are connecting via wifi using 1TB Time Capsule. Twice today daylite hung. When it did it also hung on the machines of my colleagues so we were all unproductive. I had to force quit daylite. It could not be reopened until everyone force quit. We are using the latest download. |
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Marketcircle Team |
The most likely culprit is the network setup. For example, if your DHCP server reset the IP lease for the computer that acts as server, then Daylite will not be able to re-correct to that server because the IP has changed mid-stream (so to speak).
On your DHCP server (which should be part of Time Capsule or your Airport base station), make sure the lease time is set to something high (say 999 days) or reserve static a IP for the machine that is the server. If this is not the case, then there could be another networking issue - such as an improperly configured DNS server. I would try the lease time on the DHCP server first. We have a bunch of articles on this on the KB (http://www.marketcircle.com/kb/) HTH |
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Pro |
Hi Jimboot,
I just wanted to let you know that if you are still having difficulty, please contact me directly! If you are interested, I can send you a "cheat sheet" on configuring Daylite for network access. ______________________________________ James Spencer Marketcircle Sales jspencer@marketcircle.com phone: +1 (888) 287-9186 option 1 fax: +1 (905) 248-3101 ======================= |
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Apprentice |
Mmmm thanks.
DHCP is not the problem. Nor is DNS. Think I'll switch back to Dlink wifi and see if it is the Time Capsule generally. Thanks. |
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Apprentice |
Seems pretty flaky, I can't connect now to my local db using my IP (not localhost) Error code 105.
I really don't want to be troubleshooting a CRM. |
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Apprentice |
Then I tried 127.0.0.1 and get the same error code. Click on the help button and I get a blank help file.
So I have eliminated the network as a variable. 11:18 AM and I have not yet been able to login. THis is starting to cost me money now. |
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Marketcircle Team |
What version of Daylite are you currently running, with which version of OS X; the latest version of Daylite has some improvements in the database engine that deals with recent changes Apple made to its networking code in the latest OS X updates. Given that you had this working normally before you enabled sharing suggests these Apple changes might be coming into play.
I recommend you contact support and give them all the details of your current setup. They'll then be better able to provide recommendations for resolving your current issues. Need help in Daylite or Billings? Check the Help menu for Apple Help documentation. |
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Apprentice |
do you have a link for support or email?
MAc osx 10.5.2 Daylite v 3.7.3 and now for some reason I canlogin...... oh dear |
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Marketcircle Team |
Please click the 'Support' tab at the top of Forum pages, you'll see a link on that page for Email Support which will take you to a form to fill out.
You should also include a link to this forum thread in your description. Need help in Daylite or Billings? Check the Help menu for Apple Help documentation. |
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Apprentice |
I am having the same problem. I have been working with Marketcircle, but with little success as of yet.
Daylite can't log in to my database and I get error 105 sometimes after a sync failure. I have gone to openbase manager and if I click start on my my database, it simply never starts. It is currently "grey" and this inactive. The only solution is to restart my computer. The problem returns after the computer has been put to sleep. It's driving me CRAZY! |
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Apprentice |
Hi folks,
This too has happened to us on more than one occasion this week. IP address of host computer is set to static and we have never experienced this before. Both iMacs on 10.5.2 and latest Daylite. The thing that seems to help is a repair permissions and a restart. Very confusing as it has only happened this week and we have run no updates on either mac. Cheers Stu |
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Apprentice |
We are having the same problem with 3.7.3 on MacBooks (2 GHz Intel Core 2 Duo) running OSX 10.5.2. The application loads without a whimper but then tosses us the beachball when we try to open a database or a sample.
Tech Support has been working on the problem for a week, with several suggestions but no solutions yet. I have seen some references to 3.7.3 not working on laptops. If any else is having this problem, let Tech Support know. |
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Apprentice |
Here is an update. Tech Support sent us a beta version of Daylite 3.7.4 which installed and runs well on all but one of the MacBooks.
We concluded that the problem with the remaining uncooperative MacBook was a Leopard problem, which was solved by updating to the OSX 10.5.3 cumulative update, which was released a few days ago. |
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Marketcircle Team |
Thanks for the update Norman. If you would be so kind as to email our support so they can update the status of this issue.
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Forums
Daylite
Troubleshooting
I was about to spend a couple of thousand with you thenthis happened.
